Privacy Policy
Solongo Early Intervention
Last updated: 20/03/26
1. Introduction
Solongo Early Intervention (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.
2. Who We Are
Solongo Early Intervention is an early childhood intervention provider based in Melbourne, offering specialised services for children with developmental needs.
Business Name: Solongo Early Intervention
Address: 579 High Street, Kew East VIC 3102, Australia
Email: [email protected]
Phone: 0415 055 666
3. What Personal Information We Collect
We may collect the following types of personal information:
a) Personal & Contact Information
- Name
- Email address
- Phone number
- Address
b) Child & Family Information
Where relevant to our services:
- Child’s name and date of birth
- Developmental or medical information
- Parent/guardian details
(This information is typically collected through enquiry or intake forms.)
c) Website & Technical Data
- IP address
- Browser type
- Pages visited
- Cookies and analytics data
4. How We Collect Information
We collect personal information when you:
- Submit a contact or enquiry form
- Book a consultation
- Contact us via phone or email
- Interact with our website
5. Why We Collect Your Information
We collect and use personal information to:
- Provide services
- Respond to enquiries
- Develop treatment plans
- Communicate with families
- Improve services
- Meet legal obligations
6. Confidential Information
At Solongo Early Intervention, we are committed to protecting the privacy, dignity, and confidentiality of all children, families, and caregivers we support.
Collection of Information
We collect personal and sensitive information only when necessary to provide high-quality early intervention services. This may include:
- Child and family details (e.g., name, date of birth, contact information)
- Developmental history and assessment reports
- Medical, educational, and therapy-related information
- NDIS-related documentation (where applicable)
All information is collected with informed consent from parents or legal guardians.
Use of Information
Your information is used solely for the purpose of:
- Planning and delivering individualised intervention programs
- Monitoring progress and outcomes
- Communicating with families and relevant professionals (with consent)
- Meeting legal, ethical, and funding requirements (e.g., NDIS)
Confidentiality and Disclosure
All client information is treated as strictly confidential. We will not share your information with third parties unless:
- You have provided written consent
- It is required for coordinated care with other professionals (e.g., educators, therapists)
- It is required by law or duty of care (e.g., risk of harm)
Storage and Security
We take all reasonable steps to ensure your information is securely stored and protected from misuse, loss, or unauthorised access. This includes:
- Secure digital record systems
- Restricted access to authorised staff only
- Safe handling of physical documents
Access to Information
Parents and legal guardians have the right to:
- Request access to their child’s records
- Request corrections to inaccurate or outdated information
Requests can be made by contacting us directly.
Staff Responsibilities
All Solongo Early Intervention staff adhere to strict confidentiality and ethical guidelines, including professional codes of conduct and privacy legislation.
7. Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
This includes:
- Secure systems and platforms
- Restricted access to sensitive data
- Staff confidentiality obligations
However, no method of transmission over the internet is 100% secure.
8. Cookies & Analytics
Our website may use cookies and third-party analytics tools (e.g. Google Analytics) to:
- Understand user behaviour
- Improve website performance
- Enhance user experience
You can disable cookies through your browser settings.
9. Access & Correction
You have the right to:
- Request access to your personal information
- Request corrections if information is inaccurate or outdated
To do so, please contact us using the details below.
10. Sensitive Information
Due to the nature of our services, we may collect sensitive health and developmental information.
We only collect this information where:
- It is necessary to provide our services
- You have given consent
This information is handled with strict confidentiality.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
13. Contact Us
Solongo Early Intervention
